Privacy Policy

Welcome to AI Scaling. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI platform and services.

1. Information we collect

1.1 Information you provide to us

We collect information that you voluntarily provide when using AI Scaling, including:

• Account Information: Name, email address, phone number, company name, and billing information when you create an account.
• Profile Information: Professional details, business information, and preferences you add to your profile.
• Communication Data: Information you provide when contacting our support team or communicating with us.
• Payment Information: Credit card details and billing addresses processed through our secure payment processors.
• User Content: Data, documents, prompts, and other content you upload or input into our AI platform.

1.2 Information collected automatically

When you access or use AI Scaling, we automatically collect certain information, including:

• Usage Data: Information about how you interact with our platform, features used, time spent, and activity logs.
• Device Information: IP address, browser type, operating system, device identifiers, and mobile network information.
• Cookies and Tracking Technologies: Data collected through cookies, web beacons, and similar technologies to enhance user experience.
• Performance Data: Technical information about your use of our AI services, including API calls and system performance metrics.

1.3 Information from third parties

We may receive information about you from third-party sources, such as:

• Business partners and affiliates
• Marketing and analytics providers
• Payment processors
• Public databases and social media platforms

1.4 Credit and financing information

We offer payment plans through third-party financing partners, with our payment processor acting as the intermediary. When you submit a form for a program that offers financing, you authorise us and our payment partner to request a soft credit inquiry from a consumer reporting agency. A soft inquiry does not affect your credit score and is not visible to lenders reviewing your file.

We use what we receive to determine which payment and financing options are available to you and to inform how we advise you about them. If we decline to offer you financing based on information in a consumer report, we will tell you and identify the agency that supplied it, so you can obtain a free copy of your report from them and dispute anything that is inaccurate. We do not sell this information.

2. How we use your information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve AI Scaling's AI platform and services.
• AI Model Training: To train, develop, and enhance our AI models and algorithms (with appropriate safeguards and anonymization where applicable).
• Account Management: To create and manage your account, process transactions, and provide customer support.
• Personalization: To customize your experience and provide tailored recommendations.
• Communication: To send you service updates, technical notices, security alerts, and marketing communications (with your consent).
• Analytics: To analyze usage patterns, monitor platform performance, and understand user behavior.
• Security: To detect, prevent, and address fraud, security issues, and technical problems.
• Legal Compliance: To comply with legal obligations, enforce our terms, and protect our rights.
• Research and Development: To develop new features, products, and services.

3. AI-specific data practices

3.1 AI training and model development

As an AI platform, AI Scaling may use aggregated and anonymized data to improve our AI models. We implement the following practices:

• User content may be used to train and improve our AI models unless you opt out.
• We employ data anonymization and privacy-preserving techniques.
• Sensitive business information is excluded from training datasets.
• You can request that your data not be used for AI training by contacting us.

3.2 AI-generated content

Content generated by our AI services is subject to our Terms of Service. You retain ownership of your input data and generated outputs, subject to our licensing terms.

4. How we share your information

We may share your information in the following circumstances:

4.1 Service providers

We share information with third-party vendors who perform services on our behalf, including:

• Cloud hosting and infrastructure providers
• Payment processors
• Customer support tools
• Analytics and marketing platforms
• Email service providers

4.2 Business transfers

If AI Scaling is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.3 Legal requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including:

• Complying with legal processes or government requests
• Enforcing our Terms of Service
• Protecting the rights, property, or safety of AI Scaling, our users, or the public
• Detecting and preventing fraud or security issues

4.4 With your consent

We may share your information with third parties when you have given us explicit consent to do so.

5. Text messaging

If you expressly opt in by checking an unchecked SMS consent box on one of our forms, or give documented verbal consent during a call, AI Scaling LLC may send you SMS messages about your application, appointment reminders, booking confirmations, scheduling, and account notifications. Message frequency varies. Message and data rates may apply. Consent is voluntary and is not a condition of purchase.

Reply STOP to any message to stop receiving them. Reply HELP for help. You may also contact us at support@aiscaling.ai or +1 786-390-3996. Opting out of texts does not affect anything else about your account.

We do not sell, rent, or share mobile opt-in information, SMS consent, or phone numbers with third parties or affiliates for marketing or promotional purposes. This exclusion applies to every category of data sharing described in this Privacy Policy. We share this information only with service providers that deliver and support the messages on our behalf, and only for that purpose.

6. Data security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection practices
• Incident response and breach notification procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data retention

We retain your information for as long as necessary to:

• Provide our services and fulfill the purposes described in this Privacy Policy
• Comply with legal obligations and resolve disputes
• Enforce our agreements and protect our legal rights

When your information is no longer needed, we will securely delete or anonymize it. Account information is typically retained for a minimum period after account closure to comply with legal requirements.

8. Your privacy rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information (subject to certain exceptions).
• Data Portability: Request a copy of your information in a structured, machine-readable format.
• Opt-Out: Opt out of marketing communications and certain data processing activities.
• Restriction: Request restriction of processing of your personal information.
• Object: Object to processing of your personal information.
• Withdraw Consent: Withdraw consent for data processing where consent was the legal basis.

To exercise these rights, please contact us using the information provided in Section 13. We will respond to your request within the timeframe required by applicable law.

9. Cookies and tracking technologies

We use cookies and similar tracking technologies to collect information and improve our services. You can control cookie preferences through your browser settings. Types of cookies we use include:

• Essential Cookies: Required for the platform to function properly.
• Performance Cookies: Help us understand how visitors use our platform.
• Functional Cookies: Enable enhanced functionality and personalization.
• Targeting Cookies: Used to deliver relevant advertising (with your consent).

10. Third-party links and services

Our platform may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

11. International data transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information internationally, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions recognizing equivalent protection
• Your explicit consent where required

12. Children's privacy

AI Scaling is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated Privacy Policy on our website
• Updating the "Last Updated" date
• Sending you an email notification (for significant changes)

Your continued use of AI Scaling after changes become effective constitutes acceptance of the updated Privacy Policy.

14. Contact us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

AI Scaling LLC
Email: support@aiscaling.ai
Address: 8 The Green, Suite E, Dover, DE 19901
Phone: +1 786-390-3996

15. California privacy rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by us
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

California residents can exercise these rights by contacting us at the information provided above.

16. European privacy rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR) and equivalent laws. Our legal basis for processing your information includes:

• Contract: Processing necessary to perform our contract with you.
• Consent: You have given explicit consent for specific purposes.
• Legitimate Interests: Processing necessary for our legitimate business interests.
• Legal Obligation: Processing required to comply with legal requirements.

You also have the right to lodge a complaint with your local data protection authority.